MATTYFING PRIMER

Returns & Exchanges

• Our Returns and Replacement Policy is applicable only if the received items are damaged or wrongly delivered.

  Claims must be submitted within 3-5 days of the delivery date, accompanied by picture proof of the parcel's condition.

• The claimed item must remain unsealed, unopened, unused, and in its original packaging and condition. The original invoice is required for exchange.

  Replacement items will only be eligible for claims received in our warehouse within 15 days of the delivery date.

• Once the return is received and evaluated by our quality assurance department, a replacement/coupon will be issued upon successful assessment of the product's condition.

• Customers are responsible for the items being returned until they reach our warehouse, so they should be properly packed to prevent any delivery damage.

• Requests for replacement due to a change of mind, shade preference, or product choice are not encouraged.

• We do not offer cash refunds; instead, we will issue a coupon for your next purchase.

• Items purchased from our online store cannot be returned or exchanged at retail/offline stores, and vice versa.

• Contact our Customer Care center by sending us an Invoice and images of the defective product at ( WEBSITE NAME) or Call / Whatsapp at +92 3197141724

Shipping And Handling

Our commitment is to ensure swift delivery of your parcel to our valued customers. For order verification, a verification link will be sent to your mobile number. Orders will be processed once customer verification is complete.

You will receive tracking details via email once your order has been shipped.

For Cash on Delivery orders, kindly make the payment to the rider before opening the package.

Standard Delivery Timelines:

Lahore: 2 to 3 working days.

Rest of Pakistan: 3 to 5 working days.

During sale periods, delivery may take up to 5 to 7 working days.